Our founder, Will Newett, spoke to Ziggu about the challenges of today’s property market and how digital tools are essential in delivering the best customer experience.
“Not paying attention to your customer’s experience has become a big ‘no’. At Newett Homes, we ensure we’re in constant communication with the homebuyers — during the reservation of the home, during the building process and even afterwards.
“It’s unfair to let people buy a house and then not speak to them until they move in. Sure, that means your contact with homebuyers will happen more often, and it’ll be more intense, but it’s too important to us that they have all the information at all times.”